FTMO Automatic Replies to emails | SentiSquare No-Code NLP platform

What they say about us

“Customer care has an important role in FTMO. Often these are recurring queries, where SentiSquare text analytics helps to speed up responses to our clients and save routine work for agents. This allows them to focus on more complex queries.”

Pavel Dušek

,

COO, FTMO

Challenge

The trading company FTMO responds to incoming emails and contact form messages from its users, which requires know-how and control in internal systems. FTMO needs to prepare automatic answers to the most frequently recurring questions. integration with the LiveAgent is also required.

Solution

We deployed SentiSquare AI: We prepared 21 templates ready to detect recurring requests. SentiSquare AI responses to 23% of emails, and some of them are fully automated.

Collaboration results

Automation saves the routine work of agents, who can now focus on more complex queries and improve the customer experience. FTMO managers have greater insight into communication with users.

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