SentiSquare analytics is the perfect tool to improve the performance and quality of your contact centre.
You'll be surprised by the connections that AI can find in your data.
Our AI will shine a light on valuable information about customer churn, fraud, and emerging or hidden trends.
The AI turns a bunch of unorganised text data into actionable information. You simply provide the machine with the data, and it does the rest.
First, we use the so-called "Discovery Mode". We let the machine discover topics in the text.
This is useful for situations where new topics arise and you aren't aware of them yet. The machine will also find hidden insights that are hard for humans to discover. Your new Sherlock Holmes is reporting for duty!
You'll find the so-called "Observing Mode" useful in the next step. The machine carefully and accurately tracks trends in the topics of your texts over time.
The result is a structured output, a clear analysis of the texts you now know everything about. The machine detects topics, keywords, categories, and sentiment.
And your people don't have to read a single text.
Did you know there's plenty of valuable customer feedback hidden in your regular operational communication, i.e. in emails, chat, tickets, and help-desk communication?
Let us help you discover what your customers are telling you.
Obtaining call centre analytics was once unimaginable.
Using manpower, it was possible to review an average of 1% of calls in a call center. This meant that no one had a solid overview of what was going on in their call centre. Choose the opposite: 100% of calls are handled where you know the topic, category, keywords, and sentiment.
And you can go much further – the machine detects customers who want to leave your business or calls where there was a mistake.
Get immediate analytics on chat conversations. The AI detects topics and reasons for contact.
The customer department managers get a perfect overview of your chat agents’ work and the evolution of customer requests. The AI detects the types of queries and complaints including their intensity (escalation).
Customer first? Then you surely have piles of text data with feedback from your customers.
Manual processing is unsustainable and imperfect.
The AI will determine your customers' mood, concerns, complaints, and recommendations for improvement.
Read about real-life experiences with the SentiSquare No-Code NLP solution.
