The SentiSquare team attended the prestigious Hamburg trade fair in the autumn, which dealt with artificial intelligence in customer service, digitalisation, and innovation. The conference programme focused on the future of customer care, including innovations in AI tools, chatbots, automation, and balancing digital with human touch.
We had a booth at the event where you could meet our CEO, Tomas Brychcin, and the Head of Business Development, Peter Kesch. They introduced the SentiSquare No-Code NLP platform to attendees, showed a live demo, and discussed with interested parties their individual needs and how our platform could support their business development. That’s because the platform can turn unstructured text into valuable insights with zero IT skills required. It helps teams easily automate and analyse customer communications.
We view Service Summit 2024 as being very beneficial and successful. We were part of many interesting discussions and enriching sessions, which is why we’ve decided to attend again this year. The trade fair will be held again in Hamburg from 19 to 20 November 2025. We look forward to more valuable presentations on advanced innovative technologies, such as AI-enabled customer support tools, intelligent chatbots, and voice AI applications.
In addition, this year’s conference will combine the topics of customer service and sales, which means an even bigger and busier agenda.
We look forward to meeting you there!
👉 Find out how SentiSquare helps companies like Vodafone, Kooperativa, and E.ON – and let’s talk about how we can support your business.
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