In November, we had the honour of participating in the online conference “KI-Webpage” (AI-Webdays), organised by the German company Convista, one of the leading consulting firms in business transformation.
The program included our presentation on secure AI for customer communication analysis in insurance call centres, presented by Peter Kesch, Head of Business Development at SentiSquare. He explained possible use-cases on the example of one of our clients, Kooperative, and other customers. We handle a huge amount of customer communication for Kooperativa and other companies.
Insurance companies manage a large number of calls, emails, chats, text messages, and communication from other sources. SentiSquare’s No-Code NLP platform can analyse this unstructured data and turn it into structured, quantifiable, and actionable information. This advanced AI-based analysis has proven to be very useful for contact centres and quality, compliance, and CX departments in financial institutions, including Kooperativa, one of the largest insurance companies in the Czech Republic and a member of the Vienna Insurance Group.
AI professionals at the Convista AI WebDays conference revealed the potential of AI and insights into specific case studies in the insurance industry. They explained how the continuous development of AI opens up many new applications for insurance companies that will impact all areas of company operations. They also presented the benefits offered by AI and the areas where it’s already being used today.
We thank them for the opportunity to enrich the audience with our experience in secure customer communication analysis, and we’re looking forward to our further collaboration.
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