Email Automation for E.ON | SentiSquare No-Code NLP platform

What they say about us

“SentiSquare AI understands the meaning of text; that is what you need when you are drowning in emails.”

Jana Krafková

,

Customer Service Center @ E.ON

Challenge

The E.ON Contact Center team handles 50,000+ emails per month at the info@eon.cz address. Agents sort the emails into 280 specialized queues. 14 FTEs would be needed for manual classification.

Solution

Artificial intelligence now automatically redirects all e-mails to the correct agent.

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Collaboration results

Regular learning further increases the AI’s accuracy. This saves E.ON 14 FTEs of time and manpower – and the operators can focus on the customers instead of doing routine work.

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